Gtd is a technology and telecommunications company with more than 40 years of experience delivering innovative, customer-focused solutions across six countries. Since laying its first fiber optic networks in 1991, the company has continued to expand its technological footprint. Building on the success of its residential offering, Gtd introduced eero Business to bring reliable, secure connectivity to small and medium-sized businesses across Chile. These businesses are the backbone of the country’s economy, yet many have historically been underserved when it comes to advanced connectivity solutions. Gtd recognized an opportunity to close that gap, combining enterprise-grade performance with the simplicity, flexibility, and scalability that smaller organizations need to grow and succeed.

The Challenge

Small businesses rely on fast, stable internet for nearly every aspect of their operations – from point-of-sale systems and roasting machines to laboratory testing, inventory tracking, and video conferencing. Yet many lack dedicated IT support or access to affordable, high-performance solutions. This left owners vulnerable to downtime, service interruptions, and inefficient network setups that slowed productivity and impacted customer experience. Gtd set out to change that by delivering a solution that could be deployed quickly, managed easily, and trusted to deliver business-critical performance.

“If a business doesn’t have internet, it won’t be able to operate. It won’t be able to sell. It won’t be able to generate transactions.”

Juan Andres Donoso
Corporate Product Manager of Telco Solutions, Gtd

eero Solution

eero Business helped Gtd deliver:

• Plug-and-play mesh networks that install in minutes and scale effortlessly
• Consistent, predictable performance across cafés, labs, retail shops, and office environments
• Secure, segmented guest access through captive portals
• Proactive network monitoring that anticipates failures, reduces downtime, and minimizes service dispatches
• Reliable coverage and capacity to keep every device – from critical equipment to mobile devices – connected at all times

“Our business customers have realized that having equipment like eero is essential for the direct operation of their businesses.”

Fernando Gana
Director of Network Operations, Gtd

“eero Business allows us to provide a solution tailored to the specific needs of small and medium-sized businesses.”

Carolina Garcia Puga
Corporate Marketing and Communications Manager, Gtd

Customer Story: From Beans to Bandwidth

At a bustling Santiago roastery, eero transformed the way the business stayed connected. The café now runs its roasting process, point-of-sale systems, music, and back-office operations through a single, stable network. Moreover, eero Business helps keep customers’ data secure – in the past month alone, there have been over 1.8MM scans performed, 750+ threats blocked, and over 500 content filters applied.

“We use the internet to control the roasting process, to manage the music, to manage our day-to-day operations, and to manage our points of sale. It was very easy for my team to log in. The setup took no more than ten minutes and has been very pleasant for customers because it allows them access to our Wi-Fi network without asking our staff for the password. It creates a free, open space that improves  the customer experience.”

Tomas Guilisasti
Roastery Owner

Results and Impact

The rollout of eero Business has delivered measurable results across Gtd’s commercial customer base:

• Significantly reduced downtime and support costs
• Captive portal setup in minutes and can serve hundreds of customers daily
• Ability to process and upload data of around 10,000 documents daily
• Strengthened GTD’s position as a trusted technology partner for businesses of every size
• Data protection with separate SSIDs for businesses and customers
• Saved Gtd technicians hours of programming with eero’s APIs – technicians are now working on other business applications rather than on the application for the client

“The internet service provided by Gtd has been excellent, consistently delivering stability and speed. eero Business solution has improved the management and security of our internal networks. With eero, we’ve efficiently segmented our networks for sensitive devices, operations, and guest access, maintaining a secure and organized environment without sacrificing performance.”

Felipe Donoso
Owner of a Food Lab in Santiago

Why it Works

The partnership between Gtd and eero works because it combines robust technology with a customer-first approach to service. Even businesses with no in-house IT support can access premium, reliable connectivity that scales with their needs.

“eero helps us deliver premium service, even for clients with no tech team. It’s a simple, powerful solution – and one that scales.”

Juan Ernesto Landaeta
Chief Technology Officer, Gtd

Learn more about eero Business: https://eero.com/business
Learn more about Gtd, a leading internet service provider in Chile: https://www.gtdcompany.com/en/countries/chile