Gtd, a technology and telecommunications company committed to delivering exceptional connectivity experiences, found in eero the ideal partner to transform how customers interact with their home networks. In 2021, Gtd sought to elevate its wifi service beyond just faster speeds – aiming to deliver reliable, secure performance that would enhance customers’ daily digital lives. By integrating eero’s advanced mesh technology with their robust fiber optic infrastructure, Gtd reimagined the customer-provider relationship, offering a seamless, user-friendly experience that put intuitive network management directly in customers’ hands, fostering deeper satisfaction and trust.

The Challenge

In Chile, as homes rapidly transformed into digital hubs for remote work and learning, Gtd recognized the critical need to address fundamental wifi challenges including reliability, stability, and coverage. By pioneering Wi-Fi 6 technology through their partnership with eero and leveraging their fiber optic infrastructure, Gtd delivered a groundbreaking solution tailored to Chile’s unique architectural challenges. The integration proved transformative. It not only resolved connectivity issues in spaces never designed for intensive internet use, but eero’s intuitive self-installation program simplified the entire process for customers while generating significant operational savings of up to $27 per device in installation costs. This comprehensive approach turned traditional pain points of spotty coverage and complex setups into a seamless, user-controlled experience that met the evolving demands of Chilean households. Looking ahead to 2026, Gtd remains committed to innovation through this successful partnership, with plans to introduce W-Fi 7 technology, bringing the latest advancements in wireless connectivity to Chilean homes.

eero Solution

eero has been technologically enabling Gtd to deliver the premium connectivity experience its customers expect. By combining eero’s patented TrueMesh software with TrueRoam and TrueChannel technology, Gtd provides stable, high-speed connections in even the most challenging environments, including Chile’s dense concrete construction.

What truly sets the partnership apart is how simple and seamless the experience is for customers. Installation takes just minutes with intuitive self-install kits, while the eero app offers clear, powerful tools to monitor and manage home networks. This combination of simplicity and performance has allowed Gtd to scale quickly and efficiently, giving customers greater control, enhanced security, and reliable whole-home wifi that adapts to the demands of modern, connected living.

Results and Impact

Since launching eero, Gtd has achieved measurable results across adoption, performance, and customer satisfaction:

• Over 170,000 eero devices connected across the network, representing more than 50% of residential customers
• 73% of residential customers with between 10 and 50 devices connected, and 20% with more than 50 devices
• 176% growth in residential leads and a 56% increase in conversion rates
• 206% increase in traffic to Gtd’s website, reflecting growing awareness and demand
• Recognition as one of Chile’s top-performing fixed internet providers, including:
  • Lowest complaint rate for fixed internet services in 2023, with just 0.8 complaints per 10,000 connections
  • An nPerf score of 131,074 in 2024, with low latency at 13.30 ms, highlighting industry-leading speed, reliability, and browsing performance
• Over 20,000 self-installations that did not require a technician to install

Brand Synergy

eero’s sleek design and powerful performance align perfectly with Gtd’s promise of simplicity, reliability, and premium service. Together, they’ve elevated the standard for home connectivity in Chile, making advanced technology accessible and effortless for every customer.

“eero has been a great partner in helping us deliver the best customer experience – and it shows in our complaint rates.”

Carolina Garcia Puga
Corporate Marketing and Communications Manager, Gtd

Looking Ahead

As Chilean homes continue to evolve and connectivity demands increase, Gtd remains focused on driving innovation through its partnership with eero. Looking toward the introduction of Wi-Fi 7, Gtd is preparing to deliver even greater control, reliability, and cybersecurity enhancements to keep pace with the growing needs of connected households.

“The future of internet in Chile will continue to grow, and eero will be a key player in delivering solutions that can meet our customers’ needs.”

Juan Andres Donoso
Corporate Product Manager of Telco Solutions

Learn more about eero for Service Providers: https://eero.com/esp
Learn more about Gtd, a leading internet service provider in Chile: https://www.gtdcompany.com/en/countries/chile