Keeping orders moving, kiosks online, and guests connected for nonstop service.

Running a high-volume, fast-casual restaurant is controlled chaos. Orders stack up fast, kiosks and POS systems are in constant use, and wired printers and digital displays help employees minimize customer wait times.

“Technology touches every aspect of the restaurant. And when it doesn’t go right, customers can’t swipe their credit card, kiosks don’t work, and digital menu boards are useless,”

explained franchise owner Ed Pizzarello.

At the largest Five Guys in North America, a 10,000 square foot location in Las Vegas, that pressure is magnified. The restaurant operates nearly 24 hours a day, employs 150 staff, and includes:

• Triple the grill space of a traditional Five Guys
• Six checkout stations
• Four self-service kiosks
• Six digital menu boards
• Six POS stations (register, printer, card swipers) 
• Heavy foot traffic and international visitors at all hours

This flagship location needed a network that could keep up.

Why Five Guys Las Vegas turned to eero

Pizzarello had relied on traditional networking vendors in the past, but the complexity and cost of long-term firewall contracts no longer made sense. 

While visiting the eero booth at the National Restaurant Association Show, Pizzarello asked the CTO of Five Guys, “Why can’t my network at the restaurant be as easy as eero is at my home?”

As Pizzarello found out, it actually can. “eero showed us that they understood the unique challenges our restaurants faced and that they had purpose-built solutions to fix it.”

A network built for nonstop service

This flagship Five Guys location has six checkout stations and four self-service kiosks where customers can place an order, with nearly a dozen digital screens interacting with the network on a daily basis.

To support every operation inside the restaurant, the team deployed:

• eero PoE Gateways (wired router and PoE+ switch) delivering 2.5 Gbps to every endpoint
• eero PoE 6 wireless access points, each on 2.5 Gbps PoE+, for heavy foot traffic, international visitors, and 150 staff
• Automatic cellular backup with eero Signal for uninterrupted service across a 10,000 sq. ft. location that operates nearly 24 hours a day
• 10 Gbps uplinks between eero PoE Gateways to support six checkout stations and four self-service kiosks
• Twelve 10 GbE ports and forty-eight 2.5 GbE PoE+ ports to keep six point-of-sale computer systems, payment terminals and receipt printers across three payment stations, and four kiosks online at all times
• eero-manufactured Cat 6 cabling to maintain 10 Gbps throughput

The installation process was simple. “My network guy walked into the back, configured eero on his phone, and came out two minutes later saying he was done. He never touched the device.”

And when the restaurant needed to support more wired devices? “It was as easy as ordering another eero PoE Gateway, sliding it into the rack, and plugging it in. I can’t do that with my other firewall providers.”

The impact: faster service, flexible operations, and continuous uptime for a secure network

With eero wifi, Five Guys Las Vegas can focus on optimizing the guest experience—not troubleshooting equipment. eero automatically segments traffic between PCI-regulated POS systems, back-of-house tools, guest wifi, and business operations to all run independently. No manual network segmentation needed. 

With eero, Five Guys could move its order kiosks anywhere in the restaurant, helping ensure the most efficient placements. The results were immediate: Customers ordering at kiosks averaged 25% higher order value than counter orders. 

Over the first several months of operation:

• +100,000 burgers were served
• Tens of thousands of shakes and drinks sold
• Millions of dollars in transactions processed
• Zero network issues recorded

There’s a sizable attack surface to protect with a network as busy as this Five Guys location. Thankfully, eero’s built-in firewall provides always-on protection that inspects incoming data to block unsolicited intrusions and isolates devices, limiting potential harm if a device gets compromised. “We’ve had zero issues with our firewall. We have nine other restaurants in Las Vegas. Every one has had firewall problems—except this one. The general manager here just hasn’t had to deal with that,” Pizzarello explained.

A network guests never think about—but always feel

Visitors from around the world walk into this flagship location, often experiencing Five Guys for the first time. “Customers are taking selfies, using their phones—this is part of the Vegas experience. They rely on the network for everything they do here.”

Reliable connectivity with eero supports that experience end to end: fast ordering, responsive kiosks, stable digital displays, and smooth payment processing.

Takeaway

The Five Guys Las Vegas flagship needed a network that could keep up with one of the busiest locations in the world. With eero, the franchisee built a system that:

• Lowers deployment and operational costs
• Simplifies day-to-day management
• Keeps business systems and thousands of guests reliably connected
• Scales easily for future restaurant builds

“We always look to make things simpler. eero simplifies a piece of the business that we now never have to worry about.”

And with more flagship Five Guys locations planned in Las Vegas, Pizzarello’s team is already preparing to expand its partnership with eero.

Get in touch for your next restaurant deployment:
https://eero.com/business/contact-us

Links:

Five Guys Grand Canal Shoppes https://restaurants.fiveguys.com/3377-south-las-vegas-boulevard