How to get started with your eero Plus subscription

More control. Enhanced security. Peace of mind.

While eero connects you, eero Plus protects you. eero Plus adds a layer of security and the ability to customize network controls with benefits like active threat protection and parental controls. It can also give you deeper insights into your network usage and improve your internet experience by blocking ads and enabling a VPN.

Menu (Click to navigate)

Advanced Security

Keep your family safe from phishing attacks, viruses, and accidentally visiting deceptive sites.

Turn on Advanced Security

From the Home tab

1. Tap on Security & privacy section.
2. Tap on Network controls.
3. Toggle on Advanced Security.

Note: Advanced Security is turned on by default.

Ad Block

Improve your browsing and streaming experience by blocking ads, pop-ups, and trackers on your devices.

Turn on Ad Blocking

From the Home tab

1. Tap on the Security & privacy section.
2. In the Security & privacy integrations tap on Network controls section.
3. Toggle on Ad Blocking.

Note: You can also configure to apply Ad blocking to profiles instead of applying to the entire network.

Activity History

See data usage, how many scans eero Plus has performed, how many threats it has blocked, the number of ad blocks, and content filter activity. View network, eero and device Events that happened in the last 14 days.

View Data Usage, Scans, Threat Blocks, Ad Blocks, and Content Filter activity

From the Home tab

1. Tap on the Security & privacy section.
2. In the Advanced network settings and insights section, tap on Activity history.
3. Tap into the Internet speeds, data usage, scans, or threats graphs to see activity by profile and device. Note: Scans and threats will show up if Advanced Security is turned on.
4. Tap on Unlock more activity to see ad blocking and content filter activity and tap into each graph to see profile and device level history.
5. To view Events, tap on the clock icon on the top right of the Activity tab.

Profiles

Create profiles so that you can set custom schedules, control internet access, and apply content filters by profile.

Create a profile

From the Home tab

1. Click on the blue Plus in the top right.
2. Select Add a Profile from the pop-up menu.
3. Add a profile name.
4. Select which devices to add to the profile.
5. Tap Done.

Content Filters

Set restrictions for designated devices based on age or content categories.

Set up Content Filters (from a Profile)

1. Select Content filters section.
2. Tap the desired filter level and tap Apply.
3. Toggle on/off individual content filter categories as desired.

Set up Content Filters (from Home tab)

1. Tap on the Security & privacy section.
2. In the Security & privacy integrations, tap on the Content controls.
3. Tap on Content filters.
4. Select the profile for which you want to set up content filters.
5. Tap the desired filter level and click Apply.
6. Toggle on/off individual content filter categories as desired.

Allow & Block sites

Prevent particular websites from displaying on certain family members’ devices.

Add a blocked site (from Profile)

1. Select Network controls.
2. Tap on Block & Allow Sites.
3. Tap Add Blocked Site.
4. Enter the URL of the website you wish to block.
5. Select Profiles for which you want to block the site (or select Network to block it for all users on the network).

Add a blocked site (From the Home tab)

1. Tap on Security & privacy section.
2. In the Security & privacy integrations, tap on Network controls.
3. Tap Block & Allow Sites.
4. Tap Add Blocked Site.
5. Enter the URL of the website you wish to block.
6. Select the Profiles for which you want to block the site (or select Network to block it for all users on the network).

Note: To add an allowed site, follow these same steps but toggle to the Allowed tab and select Add Allowed Site on Step 3.

Block apps

Prevent particular apps from displaying on certain family members’ devices.

Add a blocked app (From Profile)

1. Select Network controls.
2. Tap on Block apps.
3. Select the Profiles for which you want to block app(s) (or select Network to block it for all users on the network).
4. Enter the name of the app you wish to block in the search bar or filter by categories.
5. Tap Done.

Add a blocked app (From the Home)

1. Tap on Security & privacy section.
2. In the Security & privacy integrations, tap on Network controls.
3. Tap on Block apps.
4. Select the Profiles for which you want to block the app (or select Network to block it for all users on the network).
5. Enter the name of the app you wish to block n the search bar or filter by categories.
6. Tap Done.

Note: To add an allowed app, follow these same steps but toggle to the Allowed tab and select Add Allowed App on Step 3.

Internet Backup

Keep your network online when an outage occurs.*

Manage Internet Backup

From the Home tab

1. Tap on the Security & privacy section.
2. In the Advanced network settings and insights section, tap on eero Internet Backup.
3. Toggle on eero Internet Backup.
4. Tap on Add a backup network and follow the in app instructions.

Note: You can also access Internet Backup from Home > Internet > eero Internet Backup.

* eero products, services, and software (including eero Plus features) are subject to the disclaimers found here: https://eero.com/legal/disclaimers.

VPN powered by Guardian

Browse the web securely and privately.

Manage VPN

From the Home tab

1. Tap on the Security & privacy section.
2. In the Security & privacy integrations, tap on the VPN.
3. Toggle on VPN and change the location if needed.


Note: Once you have enabled VPN, you can turn it on or off through the Security & privacy section on the Home tab. Learn more here.


Antivirus protection with Malwarebytes

Scan, clean, and protect your devices on and off network from viruses and ransomware.

Manage Malwarebytes

From account.eero.com tab

1. Navigate to account.eero.com in your favorite browser.
2. Login using your Phone #, email, or your Amazon Account.
3. Click Setup Malwarebytes.
4. Click Create Account.
5. Follow the steps provided by Malwarebytes. Learn more about enabling on Android devices or signing up if you already have a Malwarebytes subscription here.

Password management with 1Password

Safely create, store, and share unique passwords in one central place.

Manage 1Password

From Home tab

1. Tap on the Security & privacy section.
2. In Security & privacy integrations, tap on the Password manager.
3. Tap on either Link your other 1Password account if you already have a subscription, or tap on Manage account at 1Password and follow the instructions. Here is more information.

Dynamic DNS

Remotely access your network and devices.

Manage Dynamic DNS

From the Home tab

1. Tap on the Security & privacy section.
2. In the Advanced network settings and insights section, tap on Dynamic DNS.
3. Toggle on or off Dynamic DNS.
4. Tap and hold Domain to copy the domain address.

Wifi Radio Analytics

Analyze channel congestion and noise.

Manage Wifi radio analytics

From the Home tab

1. Tap on the Security & privacy section.
2. In the Advanced network settings and insights section, click on Wifi radio analytics.
3. Toggle between 2.4 GHz and 5 GHz, dates, and 6 hr versus 24 hr.

Note: You can also access Wifi radio analytics from Home and click into an individual eero device.

Notifications

Manage which eero Plus notifications you receive.

Manage Notifications

From the Settings tab

1. Select Notifications.
2. Customize notifications to your liking.

VIP Support

Get priority access to our world-class support team by contacting us. Here is more information on how to get in touch with eero customer support.

All features available with eero Plus

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