How one family achieved whole-home WiFi bliss with eero
Editor’s note: Occasionally we hear from someone who triumphed over WiFi insanity in an especially inspiring way. They faced down horrendous dead zones, buffering nightmares, and range extender rage, yet they emerged victorious. We’ll offer up these stories from the WiFi trenches in our new series, eero heero, where we’ll celebrate your victories and highlight what’s possible when you have WiFi that just works
Who: The Ricca Family
- Lucy — Executive Director at the Stanford Center on the Legal Profession
- Rob — Deputy General Counsel at Glu Mobile Inc.
- Kevin — age 6
- Ryan — age 3
Where: San Carlos, CA
Home type: 1950s Colonial-style, 3 bedrooms plus downstairs in-law suite, attached converted garage
Number of eeros: 3
Life before eero
Like so many families with young kids, the Riccas rely on WiFi to power a lot of the activities they do together.
The boys use iPads for games, watching movies, YouTube videos, playing Minecraft. We use it for everything from entertaining to working from home. — Lucy
Unfortunately, the Riccas constantly struggled with spotty connections, and they’d come to accept entire areas of their house as places where devices just didn’t work. Their Colonial-style home was built in the 1950s and is made of construction materials that are kryptonite for WiFi.
Our wireless extender was terrible. Not only was it unreliable, but we couldn’t even get signal in the kitchen, much less downstairs. — Rob
Little to no WiFi in the kitchen meant Lucy couldn’t pull up recipes on her iPad and the boys couldn’t do online homework or play games while sitting at the kitchen table. Equally as frustrating was the lack of connectivity in the garage-turned-gym downstairs where Lucy and Rob consistently ran into frustrating freezing and buffering issues while trying to stream on-demand workouts online.
Fed up with their existing solution of a combined modem and router plus a range extender, Lucy was thrilled to learn about the eero WiFi system from her cousin Kathleen, who works on the marketing team.
I read the Re/code review and was pretty much sold. — Rob
eero to the rescue
As soon as eero arrived on the doorstep, Rob got to work setting up his system, anxious to see if it lived up to the hype.
Setup was super easy. I basically had them working within five or ten minutes of opening the box. — Rob
To bring signal to the whole house, he placed the eeros in the following locations: one in the master bedroom by the modem to cover the bedrooms and the living room; one in the kitchen to cover the playroom and front porch; and one downstairs in the gym to cover the in-law unit and the backyard. For the first time in the three years the Riccas have lived in their home, the WiFi worked — everywhere. Finally, their dead zones had come to life.
With eero, the Ricca’s morning routine has completely changed. Lucy loves being able to use WiFi in the kitchen to look up recipes on her iPad, even when the boys and Rob are on their devices, too.
We’re really looking forward to using Family Profiles when the boys get a bit older and have devices of their own that we won’t have as much control over. — Rob
Since both Rob and Lucy work from home a lot, a reliable connection is crucial. Rob can now send work emails from his laptop while drinking a cup of coffee in the kitchen — or even on the front porch. Plus, they can finally enjoy stress-free morning workouts.
Another huge improvement: no longer having to switch to data in certain parts of the house.
We were going over our data every month, which isn’t cheap! eero makes it all seamless.— Lucy
With eero, the Ricca’s iPads, laptops, and smartphones all work over WiFi from anywhere in their home. And best of all, they no longer suffer with slow or frozen Netflix, Amazon, or HBO Now on their AppleTV during family movie night.
One of the Ricca’s favorite improvements, and why they’ve recommended eero to countless family and friends, is the ability to get WiFi in their backyard and on the front porch. Whether it’s listening to the Giants game, streaming music, or posting pictures of the kids on Instagram, they love being able to stay connected while enjoying the outdoors. As their enthusiasm spreads throughout the neighborhood, their block is quickly becoming home to a few more eero systems.